Last Updated : April 24, 2026

Welcome to https://vivocultures.com operated by Vivo Cultures (“we”, “us”, or “our”). These Terms of Service govern your use of the Site and your purchases.

By using the Site or placing an order, you agree to these Terms.

1. Use of the Site

You may use the Site only for lawful purposes and in accordance with these Terms.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site and make purchases.

3. Orders and Purchases

• All orders are subject to acceptance and availability.
• We reserve the right to cancel any order.
• Prices are shown in USD or CAD and do not include shipping and taxes unless stated.
• Payment is processed securely by third-party processors.

4. Shipping and Delivery

We ship to the United States and Canada. Delivery times are estimates only. Risk of loss passes to you upon delivery to the carrier.

5. Returns and Refunds

Please refer to our separate Return Policy. Due to food safety regulations, most products are non-returnable. Contact us within 7 days if you receive a damaged or incorrect item.

6. Intellectual Property

All content, logos, and trademarks on the Site belong to Vivo Cultures or its licensors. You may not copy or use them without written permission.

7. Product Disclaimer and Limitation of Liability

Our yogurt starter cultures are intended for home fermentation. Results may vary depending on your ingredients, equipment, and technique. We are not responsible for any misuse of our products or any resulting health issues.

The Site and products are provided “as is” without any warranties except as expressly stated. To the fullest extent permitted by law, Vivo Cultures shall not be liable for any indirect, incidental, or consequential damages.

8. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes shall be resolved in the courts of Toronto, Ontario.

9. Changes to Terms

We may update these Terms. Your continued use of the Site after changes means you accept the new Terms.

10. Contact Us

Vivo Cultures (“we”, “us”, or “our”) operates the website https://vivocultures.com (the “Site”). We are the official distributor of VIVO yogurt starter cultures in North America. We respect your privacy and are committed to protecting your personal information.

By using the Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

1. Information We Collect

a. Personal Information You Provide

• Name, shipping address, billing address, email address, and telephone number
• Payment information (processed securely by third-party processors; we do not store full credit card details)
• Email address for newsletter subscriptions
• Any information you voluntarily provide when contacting us

b. Information Collected Automatically

• Usage data: IP address, browser type, device information, pages visited
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about orders, shipping, and customer service
• Send newsletters and updates (only if you have subscribed)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information.

We may share it with:

• Trusted service providers (shipping carriers, payment processors, hosting, email platforms) who are contractually required to protect your data
• When required by law or government request
• In the event of a business transfer (merger, acquisition, etc.)

4. International Data Transfers

Our office is in Toronto, Canada. Some of our service providers may be located outside Canada. We ensure appropriate safeguards are in place to protect your information in accordance with Canadian law (PIPEDA).

5. Cookies and Similar Technologies

We use cookies, pixels, and similar technologies to provide the best experience on our Site.

Types of Cookies we use:

• Essential Cookies — required for the Site to function (shopping cart, checkout, login)
• Functional Cookies — remember your preferences (language, region)
• Performance Cookies — help us understand how visitors use the Site (via Google Analytics)
• Targeting Cookies — we currently do not use advertising or targeting cookies

Third-party cookies may be placed by Google Analytics and payment/shipping partners.

How to manage cookies:

You can control or delete cookies through your browser settings. Disabling essential cookies may affect the ability to place orders.
You can also opt out of Google Analytics with their official browser add-on.

For more information visit: https://www.allaboutcookies.org

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission is 100% secure.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined above or as required by law.

8. Children’s Privacy

Our Site is not intended for children under 13. We do not knowingly collect personal information from children.

9. Third-Party Links

We are not responsible for the privacy practices of any third-party websites linked from our Site.