VIVO STARTER CULTURES QUALITY ASSURANCE
You didn’t manage to use the starter culture properly?
We will reimburse you for its price.

The VIVO Company constantly monitors the quality of its products.
Each batch of products undergoes strict control before being sold.
However, from time to time we receive reports that the starter cultures do not always work as they should.

Why you are not able to prepare yogurt:
 
Improper preparation technology. Improper fermentation temperature, the product is cooling during ripening.
 
Defective yogurt maker or multi-cooker. It overheats or does not warm the milk.
 
Bacteriophage. Viruses settling on utensils attack certain types of the starter culture bacteria.
Report a problem.

No matter what the reason of your failure is, we will refund the cost of the starter or provide the same product, and our specialists will help you establish the cause of failure and assist you in preparing an excellent fermented-milk product next time.

You can inform us about
the problem at:
1-844-369-VIVO (8486)
Toll free in Canada and the USA

Learn more about VIVO products

ассортимент Заквасок

CHOICE OF STARTER CULTURES

Order VIVO starter cultures
with delivery across Canada
Сlick here
Частые вопросы

FREQUENTLY ASKED QUESTIONS

Answers to the frequently
asked questions
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О заквасках

ABOUT STARTER CULTURES

Learn more about the benefits
of living with VIVO starter cultures
Сlick here
Website of the VIVO Official Distributor in Canada
Customer Service Department phone 1-844-369-VIVO (8486)
Toll free in Canada and the USA.
Store Information:
855 Alness street, unit 7 Toronto, Ontario M3J 2X3
Tel. 1 (416) 228-8110
Email info@vivocultures.com